Frequently Asked Questions
Q: Can I receive assistance in the Design and Completion of my order?
Q: What if I want to give a Gift Plaque but, I do not have a Photo, Logo or the Information details I need to complete the plaque?
A: Simply, give the gift in the form of a Gift Certificate. You can then e-mail it, print it out OR request for us to mail Gift Certificate to the recipient within 24 hours. They can then use it to design their plaque on our website OR let us assist them to produce the custom-made gift they will love. (There is No charge for this service).
Q: How much does the Shipping Cost?
A: Shipping is Free in the continental U.S.A. (Check out our Shipping Page for more information)
Q: Is there a Logo Set-up Fee?
Q: Is there a Plaque Set-Up Fee?
Q: Are there any extra charges for Engraving?
Q: Can I make changes to my order?
We allow orders to be changed. Please keep in mind that there is a process for every order. We will work with you to get the order exactly the way you want it. If the plaque has not started in production, we can make changes, with no charges. There can be no change once the plaque is in production.
Q: How long does it take to receive my Gift Plaque?
A: Production Time: 2 Days
Transportation Time: 2 – 5 days depending upon the Ship To: location. (Check the Shipping Page) for more information.
Q: How long does it take to receive a Gift Certificate?
A: Gift certificates will be sent out by U.S. mail within 24 hours of receipt of payment. (except Saturday, Sunday, & Holidays)
Q: Can I put the information of 2 children that are not twins on one baby plaque?
A: Yes. At no extra cost. (However, space is available for only 2 children)